Shipping Policy
SHIPPING POLICY
www.alias-store.com). Following are the terms and conditions that constitute alia’s-store Shipping Policy (https://www.alias-store.com/policies/shipping-policy)
Shipment processing time
All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. If we are experiencing a high volume of orders, shipments may be delayed due to the current pandemic. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
(updated 06-21-21)
IMPORTANT UPDATES TO SHIPPING TIMELINES
Due to reduced staff from COVID-19, parcel carriers are under an incredibly high level of stress, and are processing much higher volumes of packages than normal. We ship using USPS, and for international shipments, that means your package will be handed off to your national mail carrier once it enters your country.
We are generally still sending out orders within our standard 1-week fulfillment window, but are seeing significant and inconsistent delays on the carrier side for both domestic and international shipments. Tracking has also been comparatively unreliable, sometimes not updating from pre-shipment status until the package has already been delivered. Customs processing time has been extremely slow compared to what we normally expect.
We are doing absolutely everything in our ability to get orders to you as quickly as possible, but unfortunately, once packages are handed off to USPS, their movement is out of our control.
How is COVID-19 affecting international shipping from the United States?
If your order is shipping to any destination outside of the United States, our USPS contacts have informed us that you should anticipate approximately 60 days for your parcel to reach you after we hand it off to USPS. This delay is due to delays in customs clearance on both sides, as postal services are working with
Domestic Shipping rates & delivery estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Free shipping on all orders in the United States. Multiple shipping options are listed in the table below:
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
Standard Shipping |
3-5 business days |
Free |
|
USPS First Class Package Includes USPS Tracking |
3 business days |
$3.51 USD |
|
USPS Priority Mail Includes USPS Tracking, insurance (up to $100.00) |
2 business days |
$7.67 USD |
|
UPS Ground Tracking Insurance (up to $100.00) Signature required (+$5.55) Adult signature required (+$6.70) |
2 business days |
$8.12 USD |
|
USPS Priority Mail Express Includes USPS Tracking, insurance (up to $100.00) |
1 business days |
$25.00 USD |
|
UPS Next Day Air Saver Includes tracking, insurance (up to $100.00) |
1 business days |
$26.43 USD |
|
UPS Next Day Air Includes tracking, insurance (up to $100.00) |
1 business days |
$31.72 USD |
|
UPS Next Day Air Early Includes tracking, insurance (up to $100.00) |
1 business days |
$61.72 USD |
|
USPS Media Mail Books and other media only Include USPS Tracking |
2-8 business days |
$2.89 USD |
|
USPS Parcel Select Ground Includes USPS Tracking |
2-8 business days |
$7.52 |
|
SHIPPING INSURANCE (OPTIONAL) View details Coverage amount $ |
|
|
* Overnight delivery is only available for orders with delivery addresses within the continental United States.
Delivery delays can occasionally occur.
International Shipping
At this time we do not ship to countries outside of the United States
Customs, Duties, and Taxes
Alia’s-Store (www.alias-store.com) is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Shipment confirmation & Order tracking (How do I check the status of my order?)
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 30-45 days of receiving your shipping confirmation email, please contact us at alia@alias-store.com with your name and order number, and we will look into it for you. You can also track you order at: https://www.alias-store.com/policies/shipping-policy
Shipment to P.O. boxes or APO/FPO addresses
Alia’s-Store (www.alias-store.com) ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Damages
Alia’s-Store (www.alias-store.com) is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Refunds, returns, and exchanges
Alia’s-Store Return & Refund Policy (https://www.alias-store.com/policies/refund-policy) provides detailed information about options and procedures for returning your order.
We accept returns up to 14 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at alia@alias-store.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at alia@alias-store.com