REFUND & RETURN POLICY

DATE OF LAST UPDATE: FEBRUARY 12, 2020

Thank you for your purchase.  We hope you are happy with your purchase.  However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund.   Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange 

Refund & Return Policy:

You may return most new, unopened items within 14 days of delivery for a full refund.  We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). 

You should expect to receive your refund within 14 days of giving your package to the return shipper, however in many cases you will receive the refund more quickly.  This time period includes the transit time for us to receive your return (5-10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). 

Returns

All returns may be postmarked within 14 days of the purchase date.  All returned items must be in new and unused condition, with all original tags and labels attached. 

Return Process

To return an item, please email customer service at aliasonline2@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and include your proof of purchase/and the return form provided, and mail your return to the following address: Alia’s-Store, Attn: Returns, [RMA #], 9023 Groffs Mill Drive, Owings Mills, MD 21117 

Non-returnable items:

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.  

Additional non-returnable items: 

  • Gift cards 
  • Downloadable software products 
  • Some health and personal care items  

To complete your return, we require a receipt or proof of purchase.  *Please do not send your purchase back to the manufacturer.  

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days. 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. 

There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at aliasonline2@gmail.com.  

There are certain situations where only partial refunds are granted (if applicable) 

  • Book with obvious signs of use 
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
  • Any item that is returned more than 14 days after delivery  

Refunds and Exchanges:

If the product is inspected and determined to be in good physical condition, Alia’s-Store retains the right to charge you a 30% restocking fee for refunded items. 

This fee is to cover the cost of labor and repackaging a product that is found to be in good condition. 

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.  

Replacement (if applicable) 

We only replace items if they are defective or damaged. If you receive a defective item, Alia’s-Store will replace it at no cost within 14 days of the receipt of the item. All shipping charges will be the responsibility of the customer. 

If you need to exchange it for the same item, send us an email at: aliasonline2@gmail.com and send your item to: 9023 Groffs Mill Drive, Owings Mills, MD 21117. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.  

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.  

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and the will find out about your return.  

Still have questions about your return? Contact customer service at aliasonline2@gmail.com. 

Shipping 

Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. 

You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to Aliasonline2@gmail.com. 

If you return Product to Alia’s-Store (a) without a return authorization from Alia’s-Store or (b) without all parts and accessories originally included with your purchase, Alia’s-Store retains the right to either refuse acceptance of such return or charge you a restocking fee of 30% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To return your product, you should mail your product to: Alia’s-Store, 9023 Groffs Mill Drive, Owings Mills, MD 21117

-------------

 

  • Free Standard Shipping
  • Secure Shopping Guarantee
  • 100% Customer Satisfaction
  • Genuine Product Guarantee
[time], from [location]
We use cookies to improve your experience on our website. Read about how we use cookies in our Privacy Policy. By browsing this website, you agree to our use of cookies.
You have successfully subscribed!
This email has been registered